Product return terms
- You have the right to return the products within 14 calendar days from the date of purchase.
- Returns are accepted if the product is unused and in its original condition, as you received it.
- The packaging has not been violated and the factory markings (eg the cards in the case of clothing and footwear) have not been removed or are missing. The product must be accompanied by all the necessary documents proving the transaction.
- If for some personal reason the product you received does not work for you, you can return it to us within 14 days (with its complete packaging), assuming the cost of transport.
- In case you receive a different product from the one you ordered or it has a factory defect, we bear the cost of returning and shipping the new product if there has been prior written information and consultation on how to ship.
- If the product is under warranty, we undertake the shipping cost if there has been prior written information and consultation on the shipping method. In case the product is decided by the representative company that you are not covered by the warranty (eg product misuse, poor maintenance, etc.) then it will be returned to you at your own expense including the shipping cost of the initial receipt borne by our company.
- In cases where we bear the shipping costs, the unannounced return of products will not be accepted by our stores and will be returned back to the sender.